Last updated: September 5, 2026
At getpossr.com, operated by Outerplus LLC, customer satisfaction is our priority. We offer an extended 90-day return policy, which gives you 90 days after receiving your item to request a return.
EU Statutory Right of Withdrawal (14 Days)
Under European Union and French Consumer Law (Articles L221-18 to L221-28 of the French Consumer Code), consumers residing in France or the EU have a statutory right to withdraw from their purchase within 14 calendar days of receiving their items without providing any reason.
- To exercise your withdrawal right: You can submit a request via our online return portal/withdrawal link on our store or contact us at support@getpossr.com.
- Reimbursement: Upon valid withdrawal, we will reimburse all payments received from you, including initial delivery costs (except for supplementary costs resulting from your choice of a delivery option other than our standard delivery), within 14 days of receiving the returned goods or proof of shipment.
Extended 90-Day Money-Back Guarantee
In addition to your statutory EU rights, getpossr.com provides an extended 90-day return window.
Return Eligibility Requirements:
- To be eligible for a return under our 90-day guarantee, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You will also need the receipt or proof of purchase.
How to Start a Return:
1. Contact our support team at support@getpossr.com.
2. Once your return is accepted, our team will provide you with the exact return address instructions and return authorization label/details.
3. Note: Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs:
- Unless the return is due to a defective, damaged, or incorrect item sent by us, the buyer is responsible for paying all return shipping costs.
- We strongly recommend using a trackable shipping service or purchasing shipping insurance for return packages.
Damages and Issues:
Please inspect your order upon reception and contact us immediately at support@getpossr.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refund Method:
We will notify you once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
