Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods available at checkout.
Is it safe to order from your website?
Yes! We use industry-standard SSL encryption to protect your personal and payment information. Your data is secure with us.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us at support@getpossr.com as soon as possible. Once an order has been processed and shipped, we cannot make changes, but you can return it according to our refund policy.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping to USA addresses takes 6-12 business days from the ship date.
Do you ship internationally?
We currently ship within the United States. For international shipping inquiries, please contact us at support@getpossr.com.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this to track your package, or visit our Order Tracking page for more information.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us at support@getpossr.com immediately with your order number and photos (if damaged). We'll work with you to resolve the issue quickly.
Returns & Refunds
What is your return policy?
We offer 30-day returns on most items. Items must be unused, in original condition, and in original packaging. See our Refund Policy for complete details.
How long does it take to get a refund?
Once we receive and inspect your return, refunds are processed within 5-10 business days to your original payment method.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
Products
Are your products authentic?
Yes! We stand behind the quality and authenticity of all our products.
Do you restock sold-out items?
We do our best to restock popular items. If something is out of stock, check back soon or contact us at support@getpossr.com to ask about availability.
Contact & Support
How can I contact customer service?
You can reach us at support@getpossr.com. We typically respond within 24-48 hours during business days.
Do you have a physical store?
We operate as an online store to bring you the best prices and selection.
Still have questions? Feel free to contact us at support@getpossr.com - we're here to help!